If you work in customer service, you’ve likely experienced a time where you had to deal with an angry or upset customer. Regardless of what the issue is, these types of situations can be taxing for both the customer and the customer service representative, leaving both feeling frazzled and annoyed. However, there are a few tricks you can use as a business professional to handle this type of situation with grace and ease and not have it completely ruin your day or your customer’s experience with your business. [Read more…] about 3 Tips for Dealing With an Upset or Angry Customer
Originally posted on December 24, 2015 @ 7:05 am